Return Policy

At The Zoom Organic, we aim to ensure our customers are fully satisfied with their purchases. If you are not entirely happy with your order, you may be eligible to return the product under the conditions outlined below.

1. Eligibility for Returns

Products can be returned if:

• They are unused, unopened, and in their original packaging.
• The return request is made within 7 days of receiving the product.
• The product is defective, damaged, or incorrect upon delivery.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used products.
• Custom or personalized items.
• Perishable goods, such as fresh produce.
• Products marked as non-returnable at the time of purchase.
• Bulk or wholesale orders.

3. Return Process

To initiate a return, follow these steps:

1. Contact our support team via email at zoomherbal786@gmail.com or call us at [insert phone number].
2. Provide your order ID and a brief explanation of the reason for return.
3. Attach clear photos of the product (if it is defective, damaged, or incorrect).
4. Wait for approval and further instructions from our team.

4. Return Shipping

• For Damaged/Incorrect Products:
  If the product was damaged during transit or you received the wrong item, we will arrange for return shipping at no cost to you.

• For Other Reasons (Change of Mind, etc.):
  Return shipping costs will be borne by the customer.

5. Refunds for Returns

• Refunds will be processed only after the returned product has been inspected and approved.
• Refunds will be issued to the original payment method or as store credit, depending on your preference.
• The refund process may take 5-7 business days after approval.

6. Exchange Policy

• Exchanges are available only for defective, damaged, or incorrect products.
• All exchange requests must follow the same steps as the return process.