Cancellation Policy

At The Zoom Organic, we strive to provide our customers with the best service experience. This Cancellation Policy outlines the terms and conditions for canceling an order placed on our website.

1. Cancellation by Customer

• Before Dispatch:
  Customers may cancel their order anytime before the product is dispatched. A full refund will be issued for orders canceled before dispatch.

  • To cancel an order, contact us at zoomherbal786@gmail.com or call our customer support team, providing your order details.
  • Refunds for prepaid orders will be processed within 5-7 business days.

• After Dispatch:
  Once the order has been dispatched, cancellation is not permitted. However, you may initiate a return or refund request under our Return Policy.

2. Cancellation by The Zoom Organic

We reserve the right to cancel an order under the following circumstances:

• The product is out of stock or unavailable.
• Payment has not been received or verified.
• An error in product pricing or description occurred on our website.
• Fraudulent or suspicious activity is detected.

In such cases, the customer will be notified immediately, and a full refund will be processed for any payments made.

3. Non-Cancelable Orders

Certain products or orders may not be eligible for cancellation, including:

• Custom or personalized products.
• Bulk or wholesale orders.
• Products marked as non-returnable or final sale.